Claim rejected?
Start with a proper review.
Insurance claims can be complicated. Getting help shouldn’t be. Start with the policy, the insurer’s response and the facts.
From the hospital desk
to a written answer.
The letter arrives, the phone calls start, and nobody explains the clause. An advisor reads the policy and the insurer’s reasons, gathers what was asked for and writes back on your behalf. The insurer still decides — we make sure your side is put properly.
Ask for a claim reviewA considered path.
From facts to resolution.
- 01
Reach out
Tell us what happened, which insurer is involved and the reason given.
- 02
Share case documents
Organise the policy, claim records and correspondence. Agree a secure sharing channel first.
- 03
Case review & acceptance
We study the wording and evidence, explain the issues and confirm whether we can assist.
- 04
We pursue the claim
For accepted cases, we support clarification, representation and appropriate escalation.
- 05
Resolution
Understand the insurer or authority’s decision and the available next step. No outcome or timetable is guaranteed.
Share the facts.
We’ll listen.
Prepare the policy, the insurer’s response and a short timeline. You can attach the rejection letter here; it is stored privately and read only by the Radiant admin team.
Download the document checklist ↓Claims questions.
Clear next steps.
6 questions shown
Can a rejected claim be reviewed?
It may be possible to seek a review. Begin with the written decision and policy wording so that the reason and evidence can be assessed.
Which documents should I prepare?
The policy schedule and wording, proposal where relevant, written insurer decision, claim submission, supporting records and a dated communication timeline.
My cashless request was denied. What next?
Ask for the reason in writing and whether reimbursement can be considered under your policy. Cashless denial does not by itself settle the reimbursement question.
Can you help with the Ombudsman?
We can help organise the case and explain the route where applicable. Eligibility, earlier grievance steps and time limits need to be checked for your case.
Can you guarantee settlement?
No. Claim settlement is subject to policy terms, supporting evidence and the insurer or applicable authority’s decision.
Should I change a record that appears incorrect?
Do not alter records yourself. Ask the issuing professional or institution to issue an accurate, dated clarification and retain the original record.