Recover · claim assistance

Get help with a rejected or delayed claim.

Tell us what happened and an advisor calls you back. The call is free, and any fee is explained before any work begins.

A reference the moment you send
Only the starred answers are needed
Nothing here goes to your insurer

Have a Radiant client login? Sign in first and this claim will appear in your dashboard.

About you

So an advisor can reach you. Nothing here is shared with your insurer.

Your name

Mobile number

We will call or WhatsApp this number — no automated messages.

Optional — for a written summary, if you prefer one

City

It helps to know which hospital or office you are dealing with

Your policy

As much as you have to hand. If a detail is missing, leave it — we can find it with you later.

Insurer

Every insurer we know of is listed

…or type its name

Only if yours is not in the list above

Policy number

Optional — it is on the policy document or the insurer's app

Kind of claim

Pick the closest one — you can explain below

What happened

In your own words. There is no wrong way to describe it, and we do not need the clause number.

When did it happen?

Hospital or garage

Optional

Approximate amount

A range is enough — we do not need the exact figure

Where has the claim got to?

What did the insurer say?

Optional — their exact wording helps if you have it

Tell us what happened

A sentence or two is plenty. This is what the advisor reads first.

Attach the rejection letter or a photo

Optional, and the single most useful thing you can add. PDF or a photo, up to 10 MB.

Check and send

Look over your answers. One person reads this and gets back to you.

Your claim so far

Name: Not given yet
Mobile: Not given yet
City: Not given yet
Insurer: Not given yet
Claim: Not given yet
When: Not given yet
Amount: Not given yet
Status: Not given yet
Letter: Not given yet

I agree to be contacted by Radiant about this claim.

Send me Radiant's weekly insights email. (Optional — you can unsubscribe any time.)

If it goes further

If your claim is stuck or rejected

Escalate in this order — later stages will not take your complaint until the earlier ones have been tried.

01
Write to your insurer's Grievance Officer first.
02
IRDAI Bima Bharosa — the regulator's grievance portal.
03
Insurance Ombudsman — free, and binding on the insurer.

Get help with a rejected or delayed claim.

Your claim so far

If your claim is stuck or rejected

Tell us what you need.