What to do when a claim is queried, delayed or refused.
Questions people asked us, shared only with their permission and never with their name, alongside guides Radiant wrote. General information, not personal advice.
Request a clear written list, keep a submission timeline and retain acknowledgements. A document query is not necessarily a final rejection. Review the specific request and available evidence.
Radiant guideNot necessarily. Ask for the written reason and whether reimbursement can be considered under your policy. Eligibility and final settlement still depend on the policy and evidence.
Radiant guideStart with a question. We’ll help you understand the next step.
